FAQ

Below are the most frequently asked questions by our customers regarding orders, shipping, and returns. If you have any additional questions that are not answered in the FAQ below, feel free to reach out to us by visiting our Contact Page.

Feel free to call us, 818-938-2164, Monday – Friday 10AM – 5PM PST.

Free free to text us ANYTIME, 818-938-2164. We will respond to all text messages within 10 – 30 minutes.

Feel free to email us ANYTIME, support@washmyballs.com. We will respond to all emails within 1 business day.

In Stock Items

In stock items are products that are purchased directly on our website and shipped from our warehouses in Los Angeles, California.

All in stock items will have an “Add to Cart” button on the product page.

When you purchase an in stock item, we will update your shipping information when it is shipped and handle all your returns.

 

Affiliate Items

Affiliate items listed on our shop pages will redirect you to either Amazon or the manufacturer’s website where you will purchase the item from there directly.

Affiliate items will have a button on the product page that says something like “Buy On WEBSITE NAME”.

All affiliate items will be fulfilled by either Amazon or the manufacturer and all shipping and returns will be subject to the shipping and return policies where you’ve purchased the product. 

If you have any questions or concerns, feel free to reach out to us on our Contact Page.

For more information on our shipping policy, please review our Shipping Policy page.

 

In Stock Items

In stock items on our shop page are all items that we sell directly through our site.

All in stock items are shipped from Los Angeles, California.

Affiliate Items

Affiliate items listed on our shop pages will redirect you to either Amazon or the manufacturer’s website.

Affiliate items are shipped from locations defined be manufacturers on their websites.

For more information on our shipping policy, please review our Shipping Policy page.

 

In Stock Items

In stock items on our shop page are all items that we sell directly through our site.

If your item is an in stock item, we will ship your order within 2 business days of receiving your order.

Orders received after 11AM on Friday, will be shipped the following Monday.

Orders placed on the weekends will be shipped the following Monday.

If Monday is a holiday, we will ship the following Tuesday.

 

Affiliate Items

Affiliate items listed on our shop pages will redirect you to either Amazon or the manufacturer’s website.

All affiliate products will ship according to the shipping policy on Amazon or the manufacturer’s website.

For more information on our shipping policy, please review our Shipping Policy page.

 

In Stock Items

In stock items on our shop page are all items that we sell directly through our site.

Once your in stock item is shipped, your order will be updated with a tracking number and you will receive and email notification of the update.

Most in stock items will reach the address provided in the order within 4 – 5 business days.

 

Affiliate Items

Affiliate items listed on our shop pages will redirect you to either Amazon or the manufacturer’s website.

All affiliate products will be delivered according to the information provided on the manufacturer’s website.

In Stock Items

In stock items on our shop page are all items that we sell directly through our site.

Once we’ve shipped your in stock item, your order will be updated with a tracking number and you will receive and email notification of the update.

Affiliate Items

Affiliate items listed on our shop pages will redirect you to either Amazon or the manufacturer’s website.

All affiliate products will be delivered according to the information provided on the manufacturer’s website.

In Stock Items

In stock items on our shop page are all items that we sell directly through our site.

All in stock items are eligible to return within 30 days of the original purchase date.

Click here for more information on our Return Policy.

Affiliate Items

Affiliate items listed on our shop pages will redirect you to either Amazon or the manufacturer’s website.

Return policy information for affiliate products are available directly on the manufacturer’s website.